There may be occasions and in certain circumstances that you may wish to speak to a Doctor or Nurse for advice. Your reason may be urgent and sometimes non urgent, therefore, we ask that you follow the procedures below.
You can make this request by speaking to one of our receptionists who will assist you in the first instance by taking as much detail from you as possible; this is in order to provide the Doctor or Nurse with information that will help them to help you. If your call is of an urgent nature, we will endeavour to put your call through to the Doctor if they are not currently engaged with a patient; if they are, your details will be taken and the Doctor will call you by return. (You do not have to disclose any information to the receptionists that you do not wish to). All of our practice team are bound by strict rules for maintaining and safeguarding patients confidentiality.
We always have a duty Doctor each day and in the event that they are not available in the surgery, they are always contactable by us; we can then arrange for a time for your request to be fulfilled or pass on the advice given by the Doctor.
On average please allow 5 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-ray results take a little longer, usually 10-15 days. To enquire if your test results are with us please telephone the surgery on 01924 476363 after 10am. Our receptionists cannot give you your results over the phone unless a Doctor has authorized them to do so. They will tell you if the test results have been received. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test.
For online account service users test results are now available via your account. If you need any other details please contact Kath Farrar on 01924 476363 ask for ext: 208