Appointments

How to see your Doctor

Upon contacting the Surgery, our Patient Service Team will signpost you to the next available appointment with the most appropriate clinician in the Surgery- this may not always be a GP. If you wish to see a specific clinician, there may be a longer wait for an appointment.

All the routine bookable appointments at the Surgery can be booked online or by speaking to a member of the Team

By Appointment at the Surgery:

Routine:  A number of appointments are available to book in advance. These are dependent on availability and unlock on a regular basis 1,3,5,7,10,14 days before the appointment.

Urgent:  If you consider your condition to be a medical emergency, please inform the Patient Service Team and they will sign post you to the correct service or clinician. Please keep in mind this may not be at the Surgery. Our Urgent appointments are given based on the triaging of the patient service team and are not for emergencies.

By Telephone:

It may be possible to speak to the doctor on the phone depending on if its appropriate for over the phone. Please ring the Surgery and provide a brief explanation of your problem and your telephone number with a staff member. You will be given an hour time slot for the Doctor to call you within.

Services offered by the doctors include general medical services, family planning, minor surgery and maternity care.

Online Booking of Appointments:

You can book your appointments online. This online service is available 24 hours a day, 365 days per year. All personal information is secure and protected.  Your details can only be viewed by those practice staff who have the appropriate security access rights.

This online service allows you to:

• Check future appointments
• Cancel appointments
• Book appointments

Click here to access the online appointments service or ring the Surgery to speak to a member of the Patient Services team on 01924 476363 for services at both Surgeries.

Extended Access Appointments

The Surgery also offers appointments through our out of hours service, which operates in an evening or on a weekend, at different surgeries in the area. We often have Nurse, Healthcare Assistant, Phlebotomy (bloods) and GP appointments to book.

Further information on our extended access services can be found here- Extended Access Service – Grove House Surgery

Changing/Cancel an Appointment

If you are unable to make your appointment, please try and give us at least 1 hour notice (this is so that your appointment can be offered to someone else who may need it).

Appointments can be cancelled either online, or by calling 01924 476363. When calling, you can press Option 1 to leave a voicemail and beat the queue or press Option 5 to speak to a member of the team and rearrange the appointment.

Home Visits

For our elderly or housebound patients, who are unable to visit the Surgery, we will offer home visits from the GP. However, this is done at the Doctors decision and cannot be guaranteed. We ask that all request for home visits are sent in by 11am.