GP Net Earnings
The average pay for GP's working in Grove house Surgery in the financial year was £86,970 before tax and national insurance. This is for 4 full-time GPs, 2 Locums who worked at the practice for more than six months.
NHS England require that the net earnings of doctors engaged in the practice are publicised, and the required disclosure is shown above. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time the doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make comparisons with other practices.
At the Grove House Surgery wheelchair access to the building is at the front entrance. The ramp also allows access to the treatment room from outside in an emergency.
Patient services are provided at ground floor through the waiting room. There is a lift provided to access the first floor and is situated opposite the waiting room. There are disabled patients' WCs provided on the ground floor near the front entrance. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.
Reception staff are available to help patients with special needs.
Grove House Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. All of our staff has undertaken formal Chaperone training delivered by the Primary Care Training Centre and have been accredited to carry out these duties
All patients are entitled to have a ‘chaperone’ present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend.
On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking the appointment so the arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. The Clinicians record in your record when a ‘chaperone’ has been offered, declined, requested etc and our chaperones also make a separate entry also in to the Electronic Patient Record (EPR).
If you have any questions or comments regarding this please ask to speak to the Practice Manager – Dawn Beadle
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the General Data Protection Regulations (GDPR) 2018, Data Protection Act (DPA) 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
What Happens when you are referred by a GP to see a specialist?
The General Practice Forward View made a commitment to improving the current interface between hospitals and general practice to provide more seamless care for patients and to reduce the number of occasions where patients are sent back to their GP unnecessarily following a hospital appointment. The aim is to improve patients’ experience of care, whilst also freeing up GP time. In order to achieve this, new measures have been introduced into the NHS Standard Contract and a system-wide national working group has been established to drive action for improvement.