There may be occasions and in certain circumstances that you may wish to speak to a Doctor or Nurse for advice.
Medical receptionists are often the first point of contact for patients, and their role goes far beyond booking appointments. As care navigators, they help patients find the right services, understand available options, and access support quickly and efficiently. By guiding patients through complex healthcare pathways, receptionists ensure smoother experiences, reduce delays, and improve overall health outcomes. They are the link that makes our care truly patient-centered.
We always have a duty Doctor each day and in the event that they are not available in the surgery, they are always contactable by us; we can then arrange for a time for your request to be fulfilled or pass on the advice given by the Doctor.