SystmOnline
Repeat Medication
If you need to take regular medication your doctor may give you a REPEAT prescription without the need for you to be seen every time in surgery.
A repeat prescription is an item of medication that has been approved by a doctor for issue at intervals and can be signed by any Doctor in the Practice.
Acute Medication
Other items you have been prescribed are ACUTE or Past medication that needs authorisation from a specific doctor before issuing.
An acute prescription may be a medication you take regularly that needs monitoring. These may take longer than 2 working days to process. Please order these items in good time.
ORDERING MEDICATION
At Grove House Surgery, we do not take prescription requests over the phone unless the GP has specifically stated otherwise. This provides us a more accurate audit trail and reduces the number of mistakes made. There are 3 different ways prescriptions can be ordered:
NHS App or Online Services:
Did you know you can manage repeat prescriptions from Grove House Surgery in the NHS App or on SystmOnline?
You can easily choose where your prescriptions are sent. So, if you know you’ll be away from home or you are moving home, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There is no need to wait for the Surgery to be open to submit it (although, the prescription wont be processed until the Surgery is open).
It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.
Find out more about the NHS App at: www.nhs.uk/nhsapp
Email us:
Prescription requests can be sent via email to: [email protected]. This also allows you to order your prescription at a time that suits you.
In Person:
You can also drop off a prescription request to the Surgery in the designated boxes or at the Front Desk. If you need to order but havent written it down, you will be asked to complete a request form.
What do I do if I have a query for my medications?
If you have any queries on your medications, you can contact the Surgery on 01924 476363 and press Option 2 to speak to the prescription clerk between 10.30-16.30. If she is not available, the other members of the team will try their best to help you.
Electronic Prescription Service (EPS)
At Grove House Surgery, most of our prescriptions will be sent ETP, which is digital and sent direct to the pharmacy of your choosing.
Ordering Early
The doctor will not, routinely, issue your prescription early. We will usually issue your prescription up to one week before it is due (in the case of monthly supply). We will not issue medication prior to this, unless there are exceptional circumstances, when a doctor will decide if early issue of your medication is appropriate and safe.
If you are needing to order it early as you are going on holiday, please make sure you inform us otherwise your request may be denied.
Choosing a Pharmacy
If you wish to change your pharmacy this can be done through online services, by contacting the pharmacy you wish to send future prescriptions to or by informing your GP surgery. If you wish to change which pharmacy you are nominated with, you can find nearby ones on the NHS website- https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy/
Medication Reviews
If you take medication on a regular basis you will need a medication review (which can be done over the phone) from our in-house pharmacists.
If you receive an invite for a review at the surgery please do not ignore it as it may delay your next prescription.
If a hospital consultant/doctor/nurse alters your medication, please let us know.
When will it be ready?
The minimum time we need to process a routine request is 2 full working days. For example, if you submit your request online on a Sunday your medication wont be available till Tuesday evening or Wednesday morning.
Out of Hours
If you run out of your medicines outside normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, including if you’re away from home.