“Been to see my GP, they recommended that I needed some bloods doing. As a working mother, it is very difficult to get an appointment with a nurse, usually long waiting times. The nurse was great. As I walked passed, their room and exchanged my pleasant word. They actually did my blood for me straight away, which was brilliant. I didn’t have to wait for an appointment.”
Receptionist always on point with customer service skills instead of the lacklustre attitude you may face at some surgeries. Initially transferred from an abysmal GP’s surgery in Batley to this one and never looked back.
Thank you to Practice Manager, doctor and nurse.
“I must commend the structure in place at Grove House Surgery, they really listen to their patients. The practice manager is very welcoming and has an open door policy for you to chat or pop in. Doctors genuinely care about patients treatment instead of the typical “quick in and out” appointment fracas. Nurses are more like your second mother with a responsive service”